Shipping, Returns and Money Back Guarantee
Last updated: January 1, 2022
Thank You for shopping with Us. If, for any reason, You are not completely satisfied with a purchase We invite You to review our returns and refunds policy.
The following terms are applicable to any product You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Pebble Roots Inc., 2008 – 930 Seymour Street.
- Service refers to the Website.
- Website refers to urblicious, accessible from urblicious.com
- Products / Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Products / Goods from Us.
Returns & Refunds Policy
We have crafted Our products with the intention of not only being healthy and convenient for You, but also a treat for your taste buds. So, if for any reason You are not satisfied with your product(s), please mail us your original order receipt along with your unused (unopened & in original condition) product(s) within 30 days of the purchase date for a full refund (excluding the original shipping costs). We stand behind Our products and offer a 100% money back guarantee.
For purchase orders placed in USA, please address to:
Attn: URBL (C/O Pebble Roots Inc.)
4051 TX-121, Grapevine, TX 76051, USA
Your refund in the original purchase currency will be issued back to the credit card that You used to purchase the product. Please allow 2-4 weeks for your refund request to be processed and refund issued.
We only accept returns and product-related issues for products purchased on urblicious.com and urblicious.ca for US and Canada, respectively. If You purchased URBL products from a different ecommerce platform or a retailer, please contact those businesses for proper return instructions. This guarantee is valid up to 30 days after your purchase and allows You to receive a refund (excludes the original price of shipping).
For International orders (non-US and non-Canada based), please contact Our support team for the most updated returns instructions.
Frequently Asked Questions
How do I cancel an order I placed by mistake?
Please send us an email at [email protected] as soon as possible. We’ll make every effort to honor your request.
How do I update my shipping address on an order that is already processed?
Please send us an email at [email protected] as soon as possible. We’ll make every effort to honor your request and send your package in the right direction. Also, if you have an existing account with us, make sure to update your address for future orders.
Can I make changes to an order I recently placed online?
Please send us an email at [email protected] as soon as possible. If the product hasn’t already been packed and shipped, we will make every effort to honor your request.
To which countries does URBL ship?
Currently, we ship to the USA and Canada only. However, we are always looking to make new friends and would love to hear from you. Please send us an email at [email protected] to tell us where you would like URBL products to be delivered.
How much does shipping cost?
If you’re in the USA or Canada and have a subscription account, shipping is FREE. Otherwise, shipping costs vary with order, shipping address and shipping method, and will be calculated during check out.
I never received a shipping confirmation email or tracking information.
Begin with checking your spam folder. If you still can’t find it, email us at [email protected] with your order number and we will be happy to locate your order for you.
I never received my order.
Don’t worry. Please send us an email at [email protected] and include your order number. We’ll track your products and get them delivered to you soon.
I received damaged products.
Don’t worry. Please send us an email at [email protected] and include your order number and a description of what went wrong with the shipment. Please send us a picture of the damaged product(s) as well.
Returns & Refunds
Do I have to pay the shipping cost for returns?
Yes, you are responsible for shipping all return products back to our warehouse. We do not offer return shipping labels.
Which shipping method should I use to send URBL products back to your warehouse?
You can use any shipping service of your choice (USPS, UPS, Canada Post, FedEx etc.). We, however, highly recommend you opt for tracking and confirmation numbers for verification and efficiency purposes, as we will not be liable for any return packages lost in transit.
How do I confirm that my return shipment arrived at your warehouse?
Please reference the return tracking number you secured to verify your package has been delivered. If the tracking number confirms delivery, please be assured your package has been received and will be processed shortly.
How do I confirm that my return has been processed?
You will receive notification from us upon arrival at our warehouse. Please allow 2-4 weeks for your refund request to be processed and refund issued.
If you have any questions about our Shipping & Returns Policy and Money Back Guarantee, please contact us:
- By email: [email protected]